TM Sim Replacement With Same Number
If your TM (Touch Mobile) SIM has been lost, damaged, or suddenly stopped working, the first thing you’ll likely worry about is whether you can keep your existing mobile number. The good news is that TM SIM replacement with the same number is absolutely possible, and the process is straightforward if you follow the official steps.
This comprehensive guide explains how to replace your TM SIM while keeping the same number, what documents you need, how much it costs, where to go, and how long it takes. You’ll also learn troubleshooting tips, real user scenarios, and FAQs based on common TM customer concerns.
I Lost My Sim Card How To Get Same Number TM
It’s means TM will issue you a new SIM card, but your original mobile number, promos, load balance, and rewards remain intact.
You may need this if:
- Your phone was lost or stolen.
- Your SIM got damaged or no longer detects signal.
- You need to upgrade to an LTE or 5G-ready SIM.
- Your old SIM is already expired or worn out.
TM allows number retention as long as ownership can be verified. In most cases, the process is quick, and your number will be reactivated shortly after the replacement.
Requirements For Sim
To prove ownership, TM may ask for a combination of these:
- One valid government ID
- Last three numbers you frequently call or text
- Last promo subscribed
- Last load amount and date
- PUK code (if available from the original SIM card)
- Phone model previously used
- Any TM text messages proving usage
Tip: If the SIM is still partially working, *dial 143# to check your TM account information before it dies.
Where To Process TM Sim Replacement
TM SIM replacement can be processed at:
1. Globe or TM Store
This is the fastest and most reliable option. Trained staff will handle verification and activation.
2. Globe Business Centers (Selected Locations)
They process TM services since TM operates under Globe Telecom.
3. Authorized SIM Replacement Booths
Found in major malls or Globe partner outlets.
How Much Does TM Sim Replacement Cost
Typical fees under Globe/TM policy:
| Service | Cost |
|---|---|
| TM SIM Replacement | 40 to 50 pesos (varies by store) |
| LTE/5G Upgrade | Usually free if upgrading only |
| Lost SIM Replacement | Standard fee applies |
| Expired SIM Recovery | Case by case, depending on last activity |
Note: If the SIM is inactive for more than 12 months, TM may not guarantee recovery.
Step By Step Guide Sim Replacement
Step 1. Prepare Verification Details
List down the following to make the process smoother:
- Last load transactions
- Last promo subscribed
- Frequently contacted numbers
- Any TM text receipts or screenshots
Step 2. Visit A TM Or Globe Store
Bring one valid ID. Tell the staff you need TM SIM replacement with the same number.
Step 3. Verification
The staff will confirm that you are the rightful owner. This prevents unauthorized SIM takeovers.
Verification usually takes:
- 5 minutes if you have complete info
- 10 to 20 minutes if the SIM is lost
Step 4. Receive New SIM
You will be given a new LTE or 5G-ready SIM.
Step 5. Wait For Activation
Activation time:
- 30 minutes to 2 hours for most cases
- Up to 24 hours for lost SIM requests
After completing Sim Replacement, people often confirm whether their new card requires TM registration again for proper activation. Your number, load, promos, and rewards will automatically sync after activation.
For Lost Phone
If your phone was lost or stolen, act fast. A SIM replacement disables the old SIM and prevents misuse.
What to do:
- Borrow a phone and call TM hotline *143# or Globe hotline 211.
- Request SIM blocking for temporary security.
- Proceed with SIM replacement at a TM/Globe store.
This ensures that nobody else can use your number or access SMS-based OTP codes.
Sim Replacement For Damaged or No Signal Issues
If your SIM is suddenly:
- Not recognized by your phone
- Showing the “No SIM” or “Emergency Calls Only”
- Losing signal unexpectedly
Then you likely need replacement. TM staff will perform quick diagnostics to confirm if it’s necessary.
Sim Replacement For LTE or 5G Upgrade
If your SIM is too old, you cannot access LTE or 5G speeds. TM encourages users to upgrade because LTE and 5G networks support:
- Faster data speeds
- More stable signal
- Better browsing and streaming
In many TM stores, upgrading to an LTE/5G SIM is free as long as you retain your existing number.
Troubleshooting And Tips
1. Check if your SIM is really damaged
Try these first:
- Insert the SIM in another smartphone
- Clean the SIM’s gold chip
- Check if your phone is on Airplane mode
2. Check your SIM expiry
TM prepaid SIMs expire after 12 months with no activity. If expired too long, recovery may not be possible.
3. Bring old SIM pieces if damaged
Helps verify ownership faster.
Will My TM Promos And Load Be Kept After SIM Replacement
Yes. TM will transfer:
- Your current load balance
- Registered promos
- Rewards
- TM Rewards Points
- GoLONGER or GoSURF data
- Any ongoing subscription
These will appear once the SIM is active.
Sim Replacement Vs New SIM Activation
| Category | SIM Replacement | New SIM Purchase |
|---|---|---|
| Same number | Yes | No |
| Load transfer | Yes | No |
| Promo continuation | Yes | No |
| Cost | 40 to 50 pesos | 40 to 50 pesos |
| Verification | Required | Not required |
| Good for lost SIM | Yes | No |
| LTE/5G Upgrade | Yes | Yes |
When TM Cannot Restore Your Old Number
TM may deny recovery if:
- SIM expired more than one year
- No record of ownership
- Number is already recycled
- Account was flagged for suspicious activity
These cases are rare but possible.
FAQs
How long does TM SIM replacement with the same number take
Most customers get reactivated within 30 minutes to 2 hours. Lost SIM cases may take up to 24 hours.
Can I replace my TM SIM without ID
TM strongly requires an ID for security. If unavailable, bring other proofs of ownership like TM text messages or load receipts.
Can I keep my promo after TM SIM replacement
Yes. Your promo, load, and rewards will automatically be restored once the new SIM activates.
Can I upgrade my TM SIM to 5G and keep my number
Yes. TM allows 5G SIM upgrades while retaining your old number and account details.
What if my TM SIM is lost and I cannot remember my promo or load history
TM agents will ask alternative questions, such as the last phone model used or last three contacts you frequently call.
Can I request TM SIM replacement for someone else
Yes, but you need:
- Authorization letter
- Copy of the owner’s valid ID
- Your valid ID
Does TM charge for SIM replacement
Usually 40 to 50 pesos unless it is a special upgrade or promo period.
Replacing your TM SIM with the same number is a straightforward process as long as you can verify ownership. Whether your SIM is lost, damaged, or simply outdated, TM ensures that your number, promos, and load are safely transferred to a new SIM.
Visit the nearest Globe or TM store with your ID, provide basic details, and your number will be restored quickly. You’ll be back online, reachable, and secure in no time.
