TM SIM Registration 2025

Registering your TM SIM card is a legal requirement in the Philippines under Republic Act No. 11934 (SIM Registration Act). Every mobile user must register their SIM with a valid ID to prevent scams, fraud, and identity theft.

Everything about TM SIM registration in 2025: official portal, step-by-step process, requirements, status check, error fixes, and customer support.

What is TM SIM Registration?

TM SIM Registration is the process of officially linking your TM (Touch Mobile) prepaid SIM card to your personal details and a valid government-issued ID, as required by the SIM Registration Act (Republic Act No. 11934) in the Philippines.

The law was passed in December 2022 to fight SIM-related crimes, including scams, fraud, and identity theft. Since then, all SIM cards in the Philippines, both new and existing, must be registered.

TM SIM Registration Methods (2025)

TM subscribers in 2025 can register their SIM using three official methods: online portal, GlobeOne app, or in-store registration. Below is the complete guide for each option.

• TM SIM Online Portal
• GlobeOne App
• TM/Globe Store

TM SIM Online Portal

• Go to 👉 https://new.globe.com.ph/simreg.

• Enter your TM number and click Register.

• Wait for the OTP (One-Time Password) via SMS and enter it on the portal.

• Fill out the registration form with your details:

  • Full Name

  • Date of Birth

  • Gender

  • Address

• Choose your valid ID type, then upload a clear photo of the ID (max 4MB, JPG/PNG).

• Take and upload a selfie for verification.

• Submit the form → you’ll receive a TM SIM Registration Number (confirmation code) via SMS.

Register via GlobeOne App

If you prefer mobile apps, you can complete your registration directly in the GlobeOne app.

Steps:

• Download and install the GlobeOne App from Google Play or App Store.

• Open the app → tap Register Your SIM.

• Enter your TM number → receive and input OTP.

• Provide personal details and upload your valid ID + selfie.

• Review and confirm your information.

• Submit → you’ll receive a confirmation SMS with your registration number.

Register at TM/Globe Store

If you don’t have internet access or encounter errors online, you can register at a physical store.

Steps:

1. Visit the nearest TM or Globe Store.

2. Bring your original valid ID and a photocopy.

3. Request a SIM Registration Form and fill it out.

4. Submit the form and ID to the store staff.

5. The staff will process your registration and provide a confirmation slip or SMS.

TM SIM Registration Requirements (2025)

Before registering your TM SIM, make sure you have the correct documents and details ready. The requirements vary depending on whether you’re a Filipino citizen, foreign national, minor, or business entity.

For Filipino Citizens

Any valid government-issued ID (original and not expired):

• Passport

• Driver’s License

• UMID (Unified Multi-Purpose ID)

• SSS or GSIS ID

• Voter’s ID

• Postal ID

• PhilHealth ID

• PRC License

• Senior Citizen ID

• National ID (PhilSys)

For Foreign Nationals

• Passport (valid and unexpired)

• Visa or Alien Certificate of Registration (ACR)

• Local Philippine address

Tourists: SIM is valid for 30 days only, unless extended.
Residents/Employees: Must present additional documents (work permit or Alien Employment Permit).

For Minors (Below 18 years old)

• Parent/Guardian’s valid ID

• Consent form signed by parent/guardian

• SIM will be registered under the parent/guardian’s name

For Businesses or Organizations

• Company ID of authorized signatory

• Certificate of Registration (DTI for sole proprietorship, SEC for corporations/partnerships)

• Board Resolution or Special Power of Attorney (if needed)

How to Check TM SIM Registration Status

After registering your TM SIM, you may want to confirm whether your registration was successful. TM offers four easy ways to check your SIM registration status:

Method 1: Online Portal

• Visit the official 👉 TM SIM Registration Portal.

• Enter your TM number.

• Input the OTP sent to your mobile.

• The portal will display whether your SIM is “Registered” or “Not Registered.”

Method 2: GlobeOne App

• Open the GlobeOne App.

• On the dashboard, look for SIM status.

• If successfully registered, you’ll see “SIM Registered.”

Method 3: SMS Verification

• On your TM phone, text SIMREG to 8080.

• If your SIM is registered, you’ll receive a confirmation SMS.

• If not, the reply will guide you to register.

Method 4: Store Inquiry

• Visit any TM or Globe Store.

• Present your valid ID.

• A customer service representative will check and confirm your SIM registration status.

TM SIM Registration Number Explained

When you successfully complete your TM SIM registration, you will receive a TM SIM Registration Number. This is a unique code that serves as your official proof of registration.

What is it?

• A confirmation code is sent via SMS, shown on the online portal, or displayed in the GlobeOne app.

• It verifies that your SIM is legally registered under your name.

Why is it Important?

• Acts as a reference number in case you encounter registration disputes.

• Required when requesting SIM replacement (e.g., if your SIM is lost or damaged).

• Serves as evidence that your SIM complies with the SIM Registration Act.

Where to Find It?

• SMS inbox → You’ll get a confirmation text after registration.

• Registration portal → The code appears on the success page.

• GlobeOne app dashboard → Listed under your account details.

Common TM SIM Registration Errors & Fixes

Even if the TM SIM registration process is simple, some users still face technical issues or rejected applications. Below are the most common problems during registration and how you can fix them:

OTP Not Received

Issue: You enter your TM number on the portal or app, but the One-Time Password (OTP) does not arrive.

Fixes:

• Switch your phone to Airplane Mode → OFF to refresh the signal.

• Try connecting via Wi-Fi if mobile data is unstable.

• Restart your phone and request the OTP again.

• If you are abroad, make sure roaming is active.

• Still not working? Try again after 5–10 minutes or use another method (store registration).

ID Upload Failed

Issue: The portal rejects your uploaded ID photo.

Fixes:

• Use JPG or PNG format only (PDF is not accepted).

• Make sure the file size is below 4MB.

• Ensure your ID is clear and readable – no glare, shadows, or blurred edges.

• Try a different browser or device if the error persists.

Website Not Loading / Crashing

Issue: The SIM registration portal won’t load, is too slow, or crashes.

Fixes:

• Clear your browser’s cache and cookies.

• Use an updated browser (preferably Chrome or Firefox).

• Avoid peak hours (evenings) when traffic is heavy.

• If still down, retry after 24 hours or use the GlobeOne app.

Verification Failed (Selfie or ID Mismatch)

Issue: The system cannot match your selfie with your ID photo.

Fixes:

• Take the selfie in good lighting (avoid shadows or dim rooms).

• Remove hats, masks, or sunglasses.

• Don’t use filters or beauty enhancements.

• Hold the phone steady to avoid blurriness.

• Double-check that your ID details exactly match the info you entered (name, birthday, etc.).

Registration Rejected

Issue: After submission, you receive a notice that your registration was unsuccessful.

Fixes:

• Make sure the information entered matches your ID exactly (spelling, middle name, suffixes like Jr./Sr.).

• Re-upload a clearer photo of your ID and selfie.

• Try again after 24 hours if the system was overloaded.

• If still rejected, go to the nearest TM/Globe Store for manual registration.

SIM Already Registered (Error)

Issue: You try to register but the system says your number is already registered.

Fixes:

• Confirm with the status check methods (portal, SMS to 8080, or GlobeOne app).

• If you did not register it yourself, someone may have done it for you → contact TM Customer Support.

• Provide your registration number (if available) to resolve disputes.

Lost Confirmation SMS (Registration Number Missing)

Issue: You completed registration but accidentally deleted the SMS containing your confirmation code.

Fixes:

• Check your GlobeOne app → the code is often displayed in your dashboard.

• Revisit the online portal using your number to verify.

• If you still can’t retrieve it, go to a TM/Globe Store and request assistance.

TM SIM Registration for Special Cases

For OFWs

• Activate roaming to receive OTP abroad.

• If OTP fails, ask family in PH to assist.

• Last resort → register in-store when back in PH.

For Foreign Nationals

• Use passport + visa/ACR card.

• Tourist SIMs valid only 30 days (unless extended).

For Minors

• Parent/guardian registers SIM under their name.

For Replacement SIMs (Lost/Stolen)

• Go to Globe/TM Store with a valid ID.

• Staff re-registers a new SIM with the same number.

For Replacement SIMs

Sometimes you may lose your SIM card, damage it, or need an upgrade to a newer SIM type (like LTE/5G). In these cases, you will need a Replacement SIM. But under the SIM Registration Act (RA 11934), your replacement SIM must also be registered to remain active.

When Do You Need a Replacement SIM?

• Your SIM card is lost or stolen.

• Your SIM is damaged and no longer works.

• You’re upgrading to a 4G/LTE or 5G SIM.

• You accidentally deactivated your SIM and need recovery.

Steps to Register a Replacement TM SIM

Visit a Globe/TM Store

• Bring a valid government-issued ID (same as the one you used in your original registration).
• Request for a SIM replacement.

Identity Verification

• Store staff will verify your identity using:
  • Your valid ID
  • Your TM SIM Registration Number (confirmation code from your original SIM registration, if available).

Issuance of Replacement SIM

• You’ll be given a new SIM card with the same mobile number.
• The store staff will re-register the new SIM in the system under your name.

Confirmation

• Once successful, you will receive a confirmation SMS or slip.
• Your old SIM becomes invalid, and the new one becomes fully active.

TM SIM Balance Inquiry (After Registration)

After you successfully register your TM SIM, you can enjoy full access to calls, texts, mobile data, and promos. To manage your usage effectively, it’s important to know how to check your TM balance anytime.

Balance Inquiry via SMS

• Open the Messaging app on your TM phone.

• Type BAL and send to 222.

• You’ll receive a free SMS reply with your:

  • Remaining load balance

  • Free text/call credits (if any)

  • Expiration date of your load

Balance Inquiry via USSD Code

• Dial *143# on your TM phone.

• A menu will appear → Select Balance Inquiry.

• Your current balance will be displayed on screen.

Balance Inquiry via Call (IVR)

• Dial 222 using your TM SIM.

• Follow the Interactive Voice Response (IVR) prompts.

• The automated system will announce your balance details.

Balance Inquiry via GlobeOne App

• Download and open the GlobeOne App (Google Play / App Store).

• Log in with your TM number.

• On the dashboard, you’ll see:

  • Current load balance

  • Data allowance (MB/GB left)

  • Promo subscriptions with validity

SIM Card Portability – Switching to TM

Thanks to the Mobile Number Portability (MNP) Act (Republic Act 11202), Filipinos can now switch to TM from another network without changing their mobile number. This feature is called SIM Card Portability, and it’s perfect if you want to enjoy TM’s budget-friendly promos while keeping your old number.

What is SIM Card Portability?

• A service that allows you to transfer your current mobile number (from Globe, Smart, TNT, or DITO) to TM, without needing a new SIM card number.

• Maintains your existing contacts and identity, while giving you access to TM’s affordable call, text, and data offers.

Why Switch to TM?

• Affordable Promos → TM is known for budget-friendly GoSurf, EasySurf, and All-Net promos.

• Nationwide Coverage → Since TM operates under Globe Telecom, you get wide coverage and strong connectivity.

• No Need to Change Number → Continue using your old number without the hassle of informing everyone.

Requirements for Switching to TM

Before applying for number portability, make sure you meet these conditions:

• Your number is active and not expired.

• No unpaid bills (for postpaid users).

• Your SIM is registered under your name (per the SIM Registration Act).

• You have not applied for another port request within the last 60 days.

• You are not under lock-in contract (for postpaid subscribers).

How to Switch to TM (Step-by-Step)

Request a Unique Subscriber Code (USC)

• Text USC to 5050 (for free).
• This USC is valid for 15 days and must be presented to your new provider (TM).

Visit a TM/Globe Store

• Bring a valid government-issued ID.
• Present your USC and request Mobile Number Portability to TM.

Verification Process

• Store staff will validate your eligibility (active SIM, no unpaid bills, etc.).

SIM Activation

• You’ll be issued a new TM SIM card, but your old number remains the same.
• Insert the TM SIM into your phone → wait for activation (usually within 24–48 hours).

Request USC (Unique Subscriber Code) from current provider.

The Unique Subscriber Code (USC) is the most important requirement when transferring your number to TM under the Mobile Number Portability (MNP) Act. It serves as your authorization code that proves you are the rightful owner of the number and are eligible to switch.

What is the USC?

• A 9–12 digit code generated by your current provider.

• Acts as a “transfer clearance” so you can move to TM while keeping your number.

• Valid for 15 days only from the date of issuance.

How to Request USC from Different Networks

The process depends on your current network:

If you are from Globe or TM (already within Globe group but want portability)

• Text USC to 5050 (free of charge).

• You will receive your Unique Subscriber Code via SMS.

If you are from Smart/TNT/Sun

• Text USC to 5050 using your Smart/TNT/Sun SIM.

• Wait for an SMS reply containing your USC.

If you are from DITO

• Open the DITO app.

• Go to Account Settings → Request for USC.

• Your USC will be sent via app notification or SMS.

Requirements Before Requesting USC

• SIM must be active (not expired or deactivated).

• Account must have no unpaid balances (for postpaid users).

• SIM must be registered under your name (to comply with SIM Registration Act).

• You should not have requested a USC within the last 60 days.

TM Promos After SIM Registration (2025)

After completing your TM SIM registration, you unlock access to a wide range of affordable promos designed for calls, texts, and mobile data. TM (Touch Mobile), being Globe’s budget-friendly brand, focuses on sulit (value-for-money) offers that cater to students, casual internet users, and budget-conscious subscribers.