TM Balance Inquiry via SMS, Call
You can check your TM balance instantly by texting BAL to 8080 or by calling *143# on your mobile phone. TM (Touch Mobile) keeps things simple, giving you easy ways to monitor your prepaid load, data usage, and promo validity anytime, anywhere, and the TM balance inquiry via sms option remains the most convenient method for users who prefer quick text-based checking.
Most importantly, if your SIM card is too old but right now inactive, then first complete SIM TM registration, and then follow the method below to find how much credit exists in the SIM card.
How to Check TM Balance via SMS
The SMS method remains one of the quickest ways to know your TM load balance. It works even on basic phones without an internet connection.
Steps:
Open your Messages or Text app.
Type BAL.
Send the message to 8080.
Within seconds, you’ll receive an automated text showing your remaining load balance, promo validity, and expiration date.
This feature is available 24/7, free of charge for most prepaid users. If you don’t receive a reply, make sure your phone has a stable signal or try again after a few minutes.
How to Check TM Balance via Call
If you prefer voice or USSD-based checking, TM provides a quick code for mobile users.
Steps:
Dial *143# on your TM SIM.
Choose My Account from the menu.
Select Balance/Services → Check Balance.
Your TM load balance and promo status will appear on-screen.
This method does not require mobile data and works on all TM-compatible phones. It’s the most reliable choice for users in rural or low-signal areas.
Alternative Methods to Check TM Balance
If SMS or calling isn’t convenient, TM also offers modern options for smartphone users.
GlobeOne App
The GlobeOne app is the all-in-one solution for TM and Globe subscribers.
Download the GlobeOne App (Android/iOS).
Log in using your TM mobile number.
Tap your number on the dashboard.
Instantly view your remaining balance, promo data, and validity period.
TM Website Account
You can also check your TM load via the official Globe/TM website.
Go to new.globe.com.ph.
Sign in with your TM mobile number.
Access your account dashboard for balance and usage details.
TM Customer Service Hotline
If you’re having issues with any of the digital methods, simply call:
808 (from your TM phone) or
(02) 730-1000 (from a landline or other network).
A TM representative will help confirm your balance or fix any technical issue.
Common TM Balance Problems and Fixes
Even though TM’s balance inquiry system is efficient, users might occasionally face errors or delays. Here’s a quick troubleshooting table:
| Problem | Possible Cause | Quick Fix |
|---|---|---|
| No SMS reply from 8080 | Weak signal or server delay | Move to an area with stronger signal and resend BAL to 8080 |
| “Invalid command” response | Typo in your text message | Type only BAL and send to 8080 |
| Wrong balance shown | System delay or promo sync issue | Wait for 10 minutes or recheck through *143# |
| App not updating balance | Cache or connection issue | Refresh app or reinstall GlobeOne |
These quick actions usually fix most balance inquiry issues in a few minutes.
TM Promo Balance Inquiry
TM subscribers often join data and combo promos like TM EZ Surf or All-Net Text promos. You can also check your promo status and expiry easily.
Methods:
Dial *143# → My Account → Active Promos
Text BAL to 8080 (this includes promo expiry and active offer name)
For GlobeOne App users:
Open GlobeOne App → Tap your number → Check Active Promos section.
TM Load Expiry and Validity Table
Every TM load denomination has a corresponding validity period. Here’s a quick reference guide for 2025:
| Load Amount | Validity Period |
|---|---|
| ₱10 | 3 days |
| ₱20 | 5 days |
| ₱50 | 15 days |
| ₱100 | 30 days |
| ₱300 | 75 days |
| ₱500 | 120 days |
TM Balance Inquiry Tips for 2025
Here are practical habits to help you manage your TM load better this year:
*Save 143# to your contacts for fast access anytime.
Use the GlobeOne App for real-time data tracking and promo management.
Reload before expiry to avoid service interruptions.
Activate TM promos only after checking balance to prevent failed subscriptions.
Keep screenshots of promo confirmations to monitor validity periods.
TM’s integrated system ensures you can always check your balance, whether you’re using a keypad phone or a modern smartphone.
TM Customer Service Contact Numbers
For any unresolved issues or questions about your balance, TM’s customer care team is available through multiple channels.
| Contact Type | Number or Platform |
|---|---|
| TM Hotline | 808 (via TM SIM) |
| Globe Hotline | (02) 730-1000 |
| TM Facebook Page | facebook.com/TMPhilippines |
| TM Twitter | @talkntxt |
| GlobeOne App Support | Available in “Help” section |
Checking your TM balance is effortless, whether you prefer texting BAL to 8080, calling *143#, or using the GlobeOne app. TM continues to make balance tracking fast, free, and accessible, so you’ll always know how much load or data you have left before making that next call or surfing online.
FAQs
How can I check my TM balance without using mobile data?
You can dial *143# on your TM phone, select My Account, then Check Balance. It works offline.
Is checking TM balance via SMS free?
Yes. Sending BAL to 8080 is free for all active TM prepaid users.
Can I check my TM balance using another SIM?
No. TM balance inquiries can only be made using the SIM where the load is registered.
What’s the fastest way to get TM balance updates?
The GlobeOne App provides real-time updates of your load and promo data.
How do I check my TM data balance for ongoing surf promos?
Dial *143# → My Account → Active Promos, or use the GlobeOne App for a full overview.
